Use of Mr. Test login

Recently a student e-mailed Ask A Librarian regarding problems loging on. She was given the Mr. Test login. She subsequently talked to Karen, and then to Randi who got to the root of the problem, which was that she was trying to logon to something other than the proxy server. (One of those "Create your own account" deals.) That got me thinking, and here are a few guidelines regarding handling these types of problems:
1. Do not give out the Mr. Test login unless they are using the user name and password in their reocord and it still doesn't work. Everytime you give out the Mr. Test, Randi must be contacted to trouble shoot that person's record.
1. By e-mail: Give them the username and password found in their record - whatever it is - and tell them to contact us by phone if that doesn't work. Also, if their login is not a 14-digit barcode number, let them know that they should get a Century Student ID and where and when to get one. Also say that they should call the library when they have that information, so we can update their record to insure that they can access all library resources.
2. By phone: Ask them to try the logon while they are on the pohone with you. Talk them through the process, so you can correct any problems they are having.